Testimonials

Sir Grout responded to my note on Angie's List a little later than a couple of the other companies I contacted. Actually, the slight delay was advantageous for us since it allowed us to meet with representatives of other companies, and now that the work has been completed, we are sure we made the right decision! Jeff Miller was the first to contact us. He was personable and professional on the phone. His partner, Joe Bodnar, contacted us next, by phone and set up an appointment for an estimate. Bodnar, too, was personable and professional when we met. These guys do their homework and they come loaded for bear! Bodnar carefully looked over the work, then suggested options. He had his laptop with him, and showed me before and after pictures of work similar to ours. His suggestions made good sense, and we opted for a couple of them. Francesco, the workman/tile-fellow arrived a few days later. This may sound monotonous, but I'm happy to report that he, too, was personable and professional. He hauled a fair bit of equipment to my 2nd floor, laid down protective coverings for my hardwoods and carpeting, explained again what the work would entail, then worked steadily for about 8 hours. When he was done, he asked me to inspect his work. My bathrooms haven't looked so good in years! The price was right; the work exemplary.

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Santos, Sir Grout's direct employee, arrived timely on the scheduled day. He again explained what he was going to do and how long each project would take. He was respectful of our home, placing drop cloths in the master bath and wearing "booties" immediately upon entering our home. Santos was a professional, he was neat, detailed, organized, and an excellent "task master." While he was waiting for the stripper to work on the grout in the shower, he prepped the kitchen countertops. Each step, he advised us what he was doing and what we could or could not touch/do. He recommended and received approval on the color choice for both the caulking and the grout. He removed the old caulking, "painted" each grout line in the master shower with the restoration material, recaulked, and then completely sealed the shower. The shower looks better than when it was new 5 years ago. Jeff and Santos also provided information on how long the sealer needed to "cure" before we could use the shower and how to maintain it. (detailed cleaning instructions for future cleanings were provided). When he was complete with the bathroom, Santos cleaned up the area entirely, put on both exhaust fans and left the window open to vent the bathroom of the chemical sealing smell. He closed the door from the bathroom into the bedroom so that the cold air didn't affect the heat in the bedroom. The smell was gone within an hour. The granite kitchen counters were stripped, resealed, and polished. Again, they look better than when they were new. They have a reflective look. Santos again advised us that we needed to leave the countertops empty for 3 hours and then could use them as normal. No debris or residue remained. Very thorough process for both the sealing and the clean up. This was a job very well done. Sir Grout, (specifically Jeff and Santos) is welcome in our home any time.

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Very professional. Cleaned, regrouted, and sealed travertine tile in master bathroom.

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Dear Jeff,

Thank you for your note. I have never been happier with the looks of my tile. I will definitely be using you again for the tile in my townhome that I have leased at the moment. Your guys were the most professional, friendly people that I have ever had the pleasure of working with. I am an interior designer and will be recommending you to all of my clients. I spoke with four different companies before I decided to use yours and I am extremely happy that I did.

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Dear Jeff,

Just wanted to say how much we appreciated your employees, Joe Bodnar and Santos. Joe was attentive to detail and concerned about our slate issues. He kept us informed in a timely basis regarding the install due to changing weather conditions. Santos, the Technician, was very professional, helpful, and showed genuine interest in the customer. No question was too much for him to answer and comply. Joe had told us that Sir Grout only hires the best and Santos is truly a prime example. He is certainly a credit to your company.

We were thrilled how the slate patio transformed with the sealer as well our backyard paver walkway. They look great. The sealer on the Belgard pavers in the driveway did not meet our expectations but they are an improvement.

Overall, we are pleased and will recommend Sir Grout in the future.

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Joe and Jeff,

I wanted to drop you a quick note to say thank you. My kitchen counters and floor look fantastic!!! Donald was a consummate professional. He contacted me to let me know when he would arrive, answered questions while he was here, was unfailingly polite, and worked diligently to get the job done. My husband and I thought the service was superb. Please thank him for us. We have other work we need done and, when we are ready, you can be sure we will contact you.

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I can't say enough nice things about your technicians' skill and work ethic today at Arden Road. It's rare that I can rave and so I am! I look forward to using our "new" bathrooms starting next week.

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It went extremely well! I was very impressed with his work and professionalism.

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We couldn't believe how well it turned out! They worked for about a day and a half and it looks brand new. I think the price was reasonable and I was satisfied with the quality of their work. I'd call them out again in a moment's notice and would definitely recommend them!

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I had them out a few months ago and they did a fine job.

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