In the past, I've had a bad experience twice in having my grout replaced in showers and countertops so was a little wary with Sir Grout. I was very happy with the outcome of the job. I had four bathrooms - showers and countertops along with a kitchen countertop that needed work. The team assigned to my home did a fabulous job. Jeff Miller is the owner of the franchise and he came out personally to explain in detail what the company can do. He then typed out in detail what the team will do which I loved because is minimized the mistakes in the process. The team I had, Michael, Donald and Carlos, were amazing. They kept me in the process by giving me options on the colors of the grout. They cleaned up afterwards and then Jeff made a point to come by to see if everything was satisfactory to me. He even caught a couple of things that needed to be done and the team jumped on it immediately. After everyone left, I then had the time to go in to assess everything. I wanted a couple of color changes done and told Michael about them. He came over on his day off to redo what I wanted and didn't charge me extra. I recommend this company because of the professionalism, the skill in knowing what to do and their caring nature to please the customer.
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